We strive to attain the highest possible ethical standards.
Our mediator is required to abide by the following codes of conduct and professional ethics:
European Code Of Conduct For Mediators
Bar Standards Board Handbook and Code of Conduct for barristers
Chartered Institute of Public Relations Code of Conduct
We strive to act with efficiency, sensitivity, equality, honesty and integrity.
We value and defend confidentiality.
We recognise the potential for human fallability in ourselves as well as others. We operate a complaints procedure for that very purpose.
There is no place for bias in a mediator, whether conscious or unconscious. Before every mediation, our mediators assess their own experiences, circumstances and values to ensure they can avoid bias, maintain their independence, impartiality and integrity. If they shouldn’t act, they will withdraw and offer another mediator to act in the matter.
Our mediators regularly undertake continuous professional development.
Our power to terminate a mediation is a burden which we shall nonetheless execute if it becomes clear that a mediation process is tainted by unfairness, immorality, illegality or a breach of applicable professional standards.
For mediation to be successful all participants must act in good faith. This includes:
- being constructive to help to find a resolution of this dispute;
- being open and honest in communications;
- listening and considering what other participants have to say.